Tel: 01323 646628

Carpet FAQ

Q. I bought a carpet less than a year ago and it is already as flat as a pancake. Can anything be done to restore the pile?


A. The quality of many carpets is adjusted to reflect a low price as opposed to being made up to a standard. While professional cleaning will for a short time restore the pile, it is just a symptom of cheaper carpet that usually involves early replacement.



Q. Although I am generally happy with the carpet I bought it seems a bit hard in the main areas.


A. Just replace the current underlay with a better quality one, or even a different type. This will depend on your own financial circumstances. Carpet fitters and those in the trade usually use a different type of underlay from that available in most shops.



Q. My carpet seems to mark extremely easily. When a stain occurs and I try to clean it, it tends to spread and just becomes worse.


A. This is a very common problem and usually associated with certain types of pile. As a carpet cleaner for many years I can assure you that most carpets can be successfully cleaned and treated against this problem recurring.



Q. My mother had a beautiful carpet that lasted her for over forty years. Why don’t they make them like that anymore?


A. They do.



Q. My daughter has spilled red wine on a brand new white wool carpet. I have phoned several carpet cleaning firms and they all say that it would be almost impossible to remove.


A. Although highly specialised, it is possible to use a certain type of bleaching agent to remove such stains from white and off-white carpet. Better give us a call.



Q. Why do some shops have different names for the same carpets and flooring available in others?


A. To stop you from shopping around for a competitive quote.



Q. After having my carpet professionally cleaned the carpet seems to have spread. Does it need to be re-stretched at this point?


A. It is common for carpets to need occasional re-stretching. However there is a chance that some delamination of the carpet backing has occurred. As with most consumer products, cheaper downgraded versions are available and carpet and hard floors are no exception.



Q. I notice that your better quality prices are much cheaper than the shops I have looked in. Does this mean they are inferior?


A. As we work from industrial premises our costs are considerably lower than many high street stores. We have a standard mark-up on all carpets and do not use a percentage add on for our margins. This means that we can usually offer the same carpet as our competitors, but at a lower price and can’t be accused of persuading you to upgrade to give us a bigger profit!

Stain Removing
Spots and stains can be a major eyesore and not particularly easy to deal with. We can provide you with stain removal charts and products that actually work.
"I would like to say thank you very much for the way you and your workforce carried out the work at our home."